Design factors of knowledge management systems for effective learning and training

Document Type

Conference paper

Source Publication

Information technology and organizations : trends, issues, challenges and solutions

Publication Date


First Page


Last Page



Idea Group Publishing


In view of the need of using knowledge management (KM) systems for learning and training, this paper discussed five major design factors of such KM systems based on learning literatures, namely multiple perspectives, complexity, user control, online support and navigation aids. Their implications toward learning and training effectiveness as well as various strategies and implementation methods are investigated in four categories, i.e. content, motivation, support and accessibility. It is believed that by considering the factors involved and their potential impacts on learning in the design of KM systems, the effectiveness of using these systems for learning, training and problem solving will be significantly improved.

Additional Information

Paper presented at the International Conference of the Information-Resources-Management-Association, May 18-21, 2003, Philadelphia, Pennsylvania.

ISBN of the source publication: 159140066X



Recommended Citation

Leung, A. C. K. (2003). Design factors of knowledge management systems for effective learning and training. In Information technology and organizations: Trends, issues, challenges and solutions (pp. 366-368). Hershey: Idea Group Publishing.

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