Key practices of leadership for service in Hong Kong

Document Type

Book chapter

Source Publication

Service leadership education for university students

Publication Date


First Page


Last Page



Nova Science Publishers, Inc.


We conducted semi-structured, qualitative interviews with 17 Hong Kong based middle to senior managers from diverse service sectors about their own service leadership practices in helping their respective organizations to maintain effectiveness through establishing and meeting the needs of service-recipients and end-beneficiaries. Based on their explanations and illustrations, we identified four common practices. These were: entrepreneurial spirit and mindset, distributed leadership, building and sustaining productive relationships with stakeholders as strategic partners, and caring and respectful disposition. These practices and practical examples can inform the curriculum for undergraduate students in Hong Kong.

Publisher Statement

Copyright © 2017 Nova Science Publishers, Inc.

Additional Information

ISBN of the source publication: 9781536119695



Recommended Citation

Snell, R. S., Chan, M. Y. L., & Zou, T. X. P. (2017). Key practices of leadership for service in Hong Kong. In D. T. L. Shek, P. Chung, L. Lin, & J. Merrick (Eds.), Service leadership education for university students (pp. 127-138). New York: Nova Science Publishers, Inc.

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