Key practices of leadership for service in Hong Kong
Document Type
Book chapter
Source Publication
Service leadership education for university students
Publication Date
1-1-2017
First Page
127
Last Page
138
Publisher
Nova Science Publishers, Inc.
Abstract
We conducted semi-structured, qualitative interviews with 17 Hong Kong based middle to senior managers from diverse service sectors about their own service leadership practices in helping their respective organizations to maintain effectiveness through establishing and meeting the needs of service-recipients and end-beneficiaries. Based on their explanations and illustrations, we identified four common practices. These were: entrepreneurial spirit and mindset, distributed leadership, building and sustaining productive relationships with stakeholders as strategic partners, and caring and respectful disposition. These practices and practical examples can inform the curriculum for undergraduate students in Hong Kong.
Publisher Statement
Copyright © 2017 Nova Science Publishers, Inc.
Additional Information
ISBN of the source publication: 9781536119695
Language
English
Recommended Citation
Snell, R. S., Chan, M. Y. L., & Zou, T. X. P. (2017). Key practices of leadership for service in Hong Kong. In D. T. L. Shek, P. Chung, L. Lin, & J. Merrick (Eds.), Service leadership education for university students (pp. 127-138). New York: Nova Science Publishers, Inc.