The influence of emotional dissonance and resources at work on job burnout among Chinese human service employees
Document Type
Journal article
Source Publication
International Journal of Stress Management
Publication Date
2-1-2007
Volume
14
Issue
1
First Page
72
Last Page
87
Keywords
burnout, emotional dissonance, work resources, conservation of resources model
Abstract
The authors extended Hobfoll's Conservation of Resources (COR) model to examine the influence of emotional dissonance and work resources on burnout among 392 Chinese human service employees. Bivariate correlation results showed that emotional dissonance correlated positively with display rules and burnout, but negatively with work resources, specifically, satisfactory work relations and job rewards. Results of structural equation modeling analyses supported the extension of the COR model to study the dissonance-resources-burnout association. In the revised model, display rules had a direct impact on emotional dissonance, which in turn influenced burnout indirectly through the mediation of work resources. Limitations of the study and implications for work stress management are discussed.
DOI
10.1037/1072-5245.14.1.72
Print ISSN
10725245
E-ISSN
15733424
Publisher Statement
Copyright © 2012 American Pyschological Association
Access to external full text or publisher's version may require subscription.
Full-text Version
Publisher’s Version
Language
English
Recommended Citation
Cheung, F. Y. -L., & Tang, C. S.-K. (2007). The influence of emotional dissonance and resources at work on job burnout among Chinese human service employees. International Journal of Stress Management, 14(1), 72-87. doi: 10.1037/1072-5245.14.1.72