Location
MD215, Paul Cardinal Shen Medical Building, Fu Jen University
Start Date
29-5-2015 10:40 AM
End Date
29-5-2015 11:50 AM
Description
In Indonesia, there are lots of restaurants start from small restaurant to a very big restaurant. One of the restaurants is "depot". "Depot" is a small and simple restaurant with simple furniture, service, and menu and it has no decoration, menu book. Gene rally, "depot" is managed unprofessionally by the owner. The owner does not pay attention to the service, comfort, cleanliness and tidiness of the "depot". On the other hand, the customers now have become more demanded for comfort, nice atmosphere, interesting menu book and good service even for a "depot". In the subject of Introduction to Service, the students learn how to give good service to the guests, make the guests comfortable and create an interesting menu book. Based on this condition, the students are asked to do the service learning program in "depot". Each group should choose one "depot" where the students work on to improve the service quality. The students fix the intangible and tangible aspects of the "depot". For intangible aspects, the students give training to the employees how to serve the guests regarding the way to talk, to take order, the appearance of the employees, and the important of cleanliness. For tangible aspects, the students re-arrange the "depot" such as giving table cloth, table number, and making good menu book or name tag for service counter. By getting feedback from the owner and the customers, it is shown that these activities give positive impact for the "depot" and customers. All "depot" become more interesting to be visited, the service quality is improving, so that the "depot" have better image in the eyes of the customers. The customers have more appetite since good service quality, and the important one is the customer s are more comfortable and satisfied. The students also have good experiences and reflections both for academic and character building. The students learn how to cooperate and communicate with people with different character. Others, the students learn to be more patient and appreciate other people. The most important things are the students become more open-minded and realize that they should give thanks for what they already have.
Recommended Citation
Kristanti, M. (2015, May). The improvement of service quality of depot in Surabaya. Paper presented at the 5th Asia-Pacific Regional Conference on Service-Learning: Love Journey: Community Engagement through Service-Learning, Fu Jen Catholic University, Taiwan.
Included in
The improvement of service quality of depot in Surabaya
MD215, Paul Cardinal Shen Medical Building, Fu Jen University
In Indonesia, there are lots of restaurants start from small restaurant to a very big restaurant. One of the restaurants is "depot". "Depot" is a small and simple restaurant with simple furniture, service, and menu and it has no decoration, menu book. Gene rally, "depot" is managed unprofessionally by the owner. The owner does not pay attention to the service, comfort, cleanliness and tidiness of the "depot". On the other hand, the customers now have become more demanded for comfort, nice atmosphere, interesting menu book and good service even for a "depot". In the subject of Introduction to Service, the students learn how to give good service to the guests, make the guests comfortable and create an interesting menu book. Based on this condition, the students are asked to do the service learning program in "depot". Each group should choose one "depot" where the students work on to improve the service quality. The students fix the intangible and tangible aspects of the "depot". For intangible aspects, the students give training to the employees how to serve the guests regarding the way to talk, to take order, the appearance of the employees, and the important of cleanliness. For tangible aspects, the students re-arrange the "depot" such as giving table cloth, table number, and making good menu book or name tag for service counter. By getting feedback from the owner and the customers, it is shown that these activities give positive impact for the "depot" and customers. All "depot" become more interesting to be visited, the service quality is improving, so that the "depot" have better image in the eyes of the customers. The customers have more appetite since good service quality, and the important one is the customer s are more comfortable and satisfied. The students also have good experiences and reflections both for academic and character building. The students learn how to cooperate and communicate with people with different character. Others, the students learn to be more patient and appreciate other people. The most important things are the students become more open-minded and realize that they should give thanks for what they already have.