Quality improvement through customer satisfaction benchmarking : manual for customer satisfaction surveys

Authors

Cheung Ming, Alfred CHANFollow
K. H., Raymond CHANFollow
Kwok Lit TUNG
Kai Man FUNG

Document Type

Paper Series

Publication Date

2001

No.

9 (2001)

Paper Series No.

APIAS Working Paper Series No.9 (2001)

Recommended Citation

Chan, C. M. A., Chan, K. H. R., Tung, K. L., & Fung, K. M. (2003). Quality improvement through customer satisfaction benchmarking: Manual for customer satisfaction surveys (APIAS Working Paper Series No.9). Retrieved from Lingnan University website: http://commons.ln.edu.hk/apiaswp/6/