"Quality improvement through customer satisfaction benchmarking : manua" by Cheung Ming, Alfred CHAN, K. H., Raymond CHAN et al.
 

Document Type

Paper Series

Publication Date

2001

No.

9 (2001)

Paper Series No.

APIAS Working Paper Series No.9 (2001)

Recommended Citation

Chan, C. M. A., Chan, K. H. R., Tung, K. L., & Fung, K. M. (2003). Quality improvement through customer satisfaction benchmarking: Manual for customer satisfaction surveys (APIAS Working Paper Series No.9). Retrieved from Lingnan University website: http://commons.ln.edu.hk/apiaswp/6/

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