Towards effective web resources management : an empirical study and a web mining approach
Document Type
Conference paper
Source Publication
Proceedings of the 5th International Conference on Computer and Information Technology, CIT 2005
Publication Date
1-1-2005
First Page
182
Last Page
186
Publisher
IEEE Computer Society
Keywords
Electronic Commerce, Quality of Service, Service Level Agreement, Web Mining
Abstract
The unpredictable workload generated by surfers on an Electronic commerce (EC) site poses challenges to web sites maintenance. Proactive maintenance on web site is important. This depends much on how to best characterize its workload profile. An EC site would consist of a list of core EC processes, the demand on these EC functions forecast is critical for sustaining the site performance within the Service Level Agreements (SLA). The service demand of on-line functions determines the resources utilization that supports the operations. In e-market, online companies must meet customers' expectation on Quality of Services (QoS) to sustain its profit. This paper attempts to propose a model to proactively anticipating performance problems with the waves of changing customers' demand. A web mining approach is applied on the server's log file of an empirical web site. The resulting knowledge would foster the development of better management on web resources of EC sites.
DOI
10.1109/CIT.2005.193
Publisher Statement
Copyright © 2005 IEEE. Access to external full text or publisher's version may require subscription.
Additional Information
Paper presented at the 5th International Conference on Computer and Information Technology (CIT 2005), 21-23 September 2005, Shanghai, China.
Full-text Version
Publisher’s Version
Language
English
Recommended Citation
Kwan, I. S. Y. (2005). Towards effective web resources management: An empirical study and a web mining approach. In Proceedings of the 5th International Conference on Computer and Information Technology, CIT 2005 (pp. 182-186). Los Alamitos: IEEE Computer Society. doi: 10.1109/CIT.2005.193