傳統服務業的現代化挑戰 = Challenges of modernization in service industries
5:00 p.m. -- 6:30 p.m.
At the CGCC Business Forum jointly organised by the Chinese General Chamber of Commerce (CGCC) and Lingnan University on 3 April, Mr Chung Wai-ping, Chairman of Tao Heung Group, was invited to speak on “Challenges of Modernisation for Traditional Service Industries”.
Mr Chung has over 30 years of experience in the Chinese catering industry. He shared with students his professional insights on business succession, management, innovation, sustainable development as well as the opportunities and challenges faced by traditional service industries in modernisation.
From his management experience at Tao Heung Group, he discussed how his idea of “Three New Things” had broken new ground and enabled modernisation in management for not only the Group but also the catering industry. His “Three New Things” are tailor-made Chinese catering training programmes for nurturing new talent, centralised logistics management system for food safety and quality, and automation technology for enhancing customer experience. Lingnan University President Prof Leonard K Cheng says Mr Chung’s quest for quality, innovation and value for money is exactly the enterprise development model that China needs today.
Mr Chung is now President of the Association of Restaurant Managers and Honorary Chairman of the China chapter of Les Amis d’Escoffier Society. He is a vocal proponent for the advancement of professionalism of Chinese catering practitioners as well as the image and service level of the industry.
鍾偉平 (2014，4月3日)。傳統服務業的現代化挑戰 [視頻]。檢自: http://commons.ln.edu.hk/videos/87