Title

Conflict management for co-ordination between shift teams in shanghai subway stations

Document Type

Journal article

Source Publication

Asia Pacific Journal of Human Resources

Publication Date

1-1-2017

Volume

Advance publication

Publisher

John Wiley and Sons Inc.

Keywords

Competition, Conflict management, Cooperation, Multiteam system, Teams

Abstract

Conflict among teams is inevitable in a multiteam system. Drawing on the theory of co-operation and competition, we proposed and tested a model linking the approaches teams adopt to conflict, inter-team co-ordination, and multiteam system performance. Data collected from 123 operation teams in 44 subway stations in Shanghai revealed that co-operative conflict management positively related to inter-team co-ordination, which in turn positively related to performance of the multiteam system. The relationship between competitive conflict management and inter-team co-ordination was insignificant and was moderated by co-operative conflict management. When co-operative conflict management was at a low level, competitive conflict management negatively related to inter-team co-ordination.

DOI

10.1111/1744-7941.12172

Print ISSN

10384111

E-ISSN

17447941

Publisher Statement

Copyright © 2017 Australian HR Institute. Access to external full text or publisher's version may require subscription.

Full-text Version

Publisher’s Version

Recommended Citation

Zhang, X.-a., Liu, H., Shi, Y., & Tjosvold, D. (2017). Conflict management for co-ordination between shift teams in shanghai subway stations. Asia Pacific Journal of Human Resources, Advance publication. doi: 10.1111/1744-7941.12172

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