Effects of age, gender, and emotional labor strategies on job outcomes : moderated mediation analyses
Document Type
Journal article
Source Publication
Applied Psychology: Health and Well-Being
Publication Date
11-1-2010
Volume
2
Issue
3
First Page
323
Last Page
339
Publisher
Wiley-Blackwell Publishing Ltd.
Keywords
age, emotional labor, job satisfaction, psychological distress
Abstract
Based on socioemotional selectivity theory (SST; Carstensen, Isaacowitz, & Charles, 1999), we examined the role of age on the selection of emotional labor strategies, and how the latter mediated the association between age / gender and job satisfaction as well as psychological health. We also examined whether gender would moderate the association between age and emotional labor strategies. Correlation results showed that age was related to the use of deep acting and the expression of naturally felt emotions. Furthermore, results showed that the conditional indirect effect of deep acting between age and job satisfaction was significant, and the significant effect was found in both gender groups. Limitations and practical implications are discussed.
DOI
10.1111/j.1758-0854.2010.01037.x
Print ISSN
17580846
E-ISSN
17580854
Publisher Statement
Copyright © 2010 The Authors. Applied Psychology: Health and Well-Being © 2010 InternationalAssociation of Applied Psychology
Access to external full text or publisher's version may require subscription.
Full-text Version
Publisher’s Version
Language
English
Recommended Citation
Cheung, Y. L. F., & Tang, C. S. K. (2010). Effects of age, gender, and emotional labor strategies on job outcomes: Moderated mediation analyses. Applied Psychology: Health and Well-being, 2(3), 323-339. doi: 10.1111/j.1758-0854.2010.01037.x