Effect of emotional dissonance on organizational citizenship behavior : testing the stressor-strain-outcome model
Document Type
Journal article
Source Publication
The Journal of Psychology : Interdisciplinary and Applied
Publication Date
1-1-2013
Volume
147
Issue
1
First Page
89
Last Page
103
Publisher
Routledge
Keywords
emotional dissonance, organizational citizenship behavior \(OCB\), burnout, stress–strain–outcome model, mediation, structural equation modeling
Abstract
In this study, the stressor-strain-outcome (SSO) model developed by Koeske and Koeske was adopted to examine the mediating effect of burnout between emotional dissonance and organizational citizenship behavior (OCB). The study involved 264 full-time Chinese school teachers (82 men, 16 women, and 22 individuals whose genders were not specified; mean age = 34.4 years and SD = 8.09 years). Correlation analysis showed that emotional dissonance is positively related to all three burnout dimensions (i.e., emotional exhaustion, depersonalization, and lack of personal accomplishment). Emotional dissonance is also negatively related to OCB toward individuals. Results from structural equation modeling support the SSO model, which states that emotional dissonance first leads to burnout and then to lower OCB. The limitations and implications to the school management, such as provision of emotional regulation training and strengthening of the social network system, were also discussed.
DOI
10.1080/00223980.2012.676576
Print ISSN
00223980
E-ISSN
19401019
Publisher Statement
Copyright © 2013 Taylor & Francis Group, LLC
Access to external full text or publisher's version may require subscription.
Full-text Version
Publisher’s Version
Language
English
Recommended Citation
Cheung, Y. L. F., & Cheung, R. Y. H. (2013). Effect of emotional dissonance on organizational citizenship behavior: Testing the stressor-strain-outcome model. The Journal of Psychology: Interdisciplinary and Applied, 147(1), 89-103. doi: 10.1080/00223980.2012.676576