The influence of emotional dissonance on subjective health and job satisfaction : testing the stress-strain-outcome model
Document Type
Journal article
Source Publication
Journal of Applied Social Psychology
Publication Date
12-1-2010
Volume
40
Issue
12
First Page
3192
Last Page
3217
Abstract
We adopted the stress-strain-outcome model () to examine the influence of work stressors on subjective health and job satisfaction among Chinese service employees. Two independent studies were reported. In the first study, 271 employees provided cross-sectional data on work characteristics, emotional dissonance, work strain, and job satisfaction. Structural equation modeling showed that work characteristics were related to emotional dissonance, which, in turn, was associated with work strain, with the latter eventually predicting job satisfaction. Study 2 was a 3-month longitudinal survey with a separate sample of 155 call-center and retail-shop representatives. Longitudinal data showed that emotional dissonance at Time 1 significantly predicted work strain at Time 2, which predicted job satisfaction at Time 2.
DOI
10.1111/j.1559-1816.2010.00697.x
Print ISSN
00219029
E-ISSN
15591816
Publisher Statement
Copyright © 2010 Wiley Periodicals, Inc
Access to external full text or publisher's version may require subscription.
Full-text Version
Publisher’s Version
Language
English
Recommended Citation
Cheung, F., & Tang, C. (2010). The influence of emotional dissonance on subjective health and job satisfaction: Testing the stress-strain-outcome model. Journal of Applied Social Psychology, 40(12), 3192-3217. doi: 10.1111/j.1559-1816.2010.00697.x