Document Type

Journal article

Source Publication

Operations Research Letters

Publication Date

9-1-2013

Volume

41

Issue

5

First Page

490

Last Page

493

Keywords

Call center pooling; Square-root safety staffing rule; Cooperative game; Shapley value

Abstract

We construct a cooperative staffing game to investigate how to fairly allocate a reduced number of staff among multiple call centers that pool (centralize) their capacities. We show that this game is essential and submodular, and, thereby, convex with a non-empty core. We also propose a neat Shapley value-characterized staff-allocation rule, which exists in the core of the game.

DOI

10.1016/j.orl.2013.06.005

Print ISSN

01676377

E-ISSN

18727468

Publisher Statement

Copyright © 2013 Elsevier B.V. All rights reserved. Access to external full text or publisher's version may require subscription.

Full-text Version

Accepted Author Manuscript

Recommended Citation

Guo, P., Leng, M., & Wang, Y. (2013). A fair staff allocation rule for the capacity pooling of multiple call centers. Operations Research Letters, 41(5), 490-493. doi: 10.1016/j.orl.2013.06.005