Document Type
Journal article
Source Publication
Operations Research Letters
Publication Date
9-1-2013
Volume
41
Issue
5
First Page
490
Last Page
493
Publisher
Elsevier BV
Keywords
Call center pooling; Square-root safety staffing rule; Cooperative game; Shapley value
Abstract
We construct a cooperative staffing game to investigate how to fairly allocate a reduced number of staff among multiple call centers that pool (centralize) their capacities. We show that this game is essential and submodular, and, thereby, convex with a non-empty core. We also propose a neat Shapley value-characterized staff-allocation rule, which exists in the core of the game.
DOI
10.1016/j.orl.2013.06.005
Print ISSN
01676377
E-ISSN
18727468
Publisher Statement
Copyright © 2013 Elsevier B.V. All rights reserved. Access to external full text or publisher's version may require subscription.
Full-text Version
Accepted Author Manuscript
Language
English
Recommended Citation
Guo, P., Leng, M., & Wang, Y. (2013). A fair staff allocation rule for the capacity pooling of multiple call centers. Operations Research Letters, 41(5), 490-493. doi: 10.1016/j.orl.2013.06.005