Prototyping the machine-human dialogues in a smartphone voice call application with task resumption support
Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems
The Association for Computing Machinery
Interruption, Task resumption, Spoken Dialogue Interface, Intelligent Personal Assistant
Our on-going work concerns the effectiveness of voice-based task resumption support for smartphone users. This Late-Breaking Work presents results of a prototyping exercise involving a questionnaire-based survey and a quasi-experiment. In the quasi-experiment, participants were required to perform some manual tasks in a controlled environment while being interrupted by various voice calls. The effectiveness of different prototypes of a voice call application was tested. Subjective ratings of the prototypes were collected from the participants as a usability measurement. The results reveal some diverse views on the design of the dialogue interface for the voice call application.
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ISBN of the source publication: 9781450340823
Yeung, W. L., & Li, S. Y. W. (2016). Prototyping the machine-human dialogues in a smartphone voice call application with task resumption support. In Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems (pp. 1788-1793). New York: The Association for Computing Machinery.