Conflict management for co-ordination between shift teams in shanghai subway stations
Document Type
Journal article
Source Publication
Asia Pacific Journal of Human Resources
Publication Date
1-1-2017
Volume
Advance publication
Publisher
John Wiley and Sons Inc.
Keywords
Competition, Conflict management, Cooperation, Multiteam system, Teams
Abstract
Conflict among teams is inevitable in a multiteam system. Drawing on the theory of co-operation and competition, we proposed and tested a model linking the approaches teams adopt to conflict, inter-team co-ordination, and multiteam system performance. Data collected from 123 operation teams in 44 subway stations in Shanghai revealed that co-operative conflict management positively related to inter-team co-ordination, which in turn positively related to performance of the multiteam system. The relationship between competitive conflict management and inter-team co-ordination was insignificant and was moderated by co-operative conflict management. When co-operative conflict management was at a low level, competitive conflict management negatively related to inter-team co-ordination.
DOI
10.1111/1744-7941.12172
Print ISSN
10384111
E-ISSN
17447941
Publisher Statement
Copyright © 2017 Australian HR Institute. Access to external full text or publisher's version may require subscription.
Full-text Version
Publisher’s Version
Language
English
Recommended Citation
Zhang, X.-a., Liu, H., Shi, Y., & Tjosvold, D. (2017). Conflict management for co-ordination between shift teams in shanghai subway stations. Asia Pacific Journal of Human Resources, Advance publication. doi: 10.1111/1744-7941.12172