Title

Servant leadership, employee job crafting, and citizenship behaviors : a cross-level investigation

Document Type

Journal article

Source Publication

Cornell Hospitality Quarterly

Publication Date

11-1-2017

Volume

58

Issue

4

First Page

364

Last Page

373

Publisher

SAGE Publications Inc.

Keywords

citizenship behavior, cross-level research, hospitality industry, job crafting, servant leadership

Abstract

While servant leadership is widely recognized as a people-oriented management style, little attention has been directed to understand the positive outcomes of servant leadership on different stakeholders in the hospitality context. This research examines the mediating role of employee job crafting in the relationship between servant leadership and individual employees’ interpersonal citizenship behaviors directed at both internal and external stakeholders. Multisourced survey data collected from 238 hotel employees in 38 teams revealed that the effects of servant leadership on individual employees’ citizenship behaviors directed toward leaders, coworkers, and customers were mediated by employee job crafting.

DOI

10.1177/1938965517719282

Print ISSN

19389655

E-ISSN

19389663

Publisher Statement

Copyright © 2017, © The Author(s) 2017. Access to external full text or publisher's version may require subscription.

Full-text Version

Publisher’s Version

Language

English

Recommended Citation

Bavik, A., Bavik, Y. L., & Tang, P. M. (2017). Servant leadership, employee job crafting, and citizenship behaviors: A cross-level investigation. Cornell Hospitality Quarterly, 58(4), 364-373. doi: 10.1177/1938965517719282

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