Title

Effects of monetary reward and punishment on information checking behaviour : an eye-tracking study

Document Type

Journal article

Source Publication

Applied Ergonomics

Publication Date

7-2018

Volume

70

First Page

110

Last Page

117

Publisher

Pergamon Press

Keywords

Data-entry, Error, Eye-tracking, Punishment, Reward

Abstract

The aim of the present study was to investigate the effect of error consequence, as reward or punishment, on individuals’ checking behaviour following data entry. This study comprised two eye-tracking experiments that replicate and extend the investigation of Li et al. (2016) into the effect of monetary reward and punishment on data-entry performance. The first experiment adopted the same experimental setup as Li et al. (2016) but additionally used an eye tracker. The experiment validated Li et al. (2016) finding that, when compared to no error consequence, both reward and punishment led to improved data-entry performance in terms of reducing errors, and that no performance difference was found between reward and punishment. The second experiment extended the earlier study by associating error consequence to each individual trial by providing immediate performance feedback to participants. It was found that gradual increment (i.e. reward feedback) also led to significantly more accurate performance than no error consequence. It is unclear whether gradual increment is more effective than gradual decrement because of the small sample size tested. However, this study reasserts the effectiveness of reward on data-entry performance.

DOI

10.1016/j.apergo.2018.02.014

Print ISSN

00036870

E-ISSN

18729126

Publisher Statement

Copyright © 2018 Elsevier Ltd. All rights reserved. Access to external full text or publisher's version may require subscription.

Full-text Version

Publisher’s Version

Recommended Citation

Li, S. Y. W., Cox, A. L., Or, C., & Blandford, A. (2018). Effects of monetary reward and punishment on information checking behaviour: An eye-tracking study. Applied Ergonomics, 70, 110-117. doi: 10.1016/j.apergo.2018.02.014

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