Title

Conflict-positive organizations : applying mediation and conflict management research

Document Type

Book chapter

Source Publication

Advancing workplace mediation through integration of theory and practice

Publication Date

2016

First Page

219

Last Page

230

Publisher

Springer International Publishing

Abstract

The aim of this chapter is to help organizations prepare and empower members so that they can mediate and manage their conflicts constructively even without outside intervention. This chapter argues that organizations can be developed in such a way that managers and employees understand the value of conflict management and practice the skills of constructive dialogue. This chapter has five sections. The first one argues that employees need leadership so that they know that they and their colleagues understand and are jointly committed to managing conflict cooperatively. The second part argues that conflict management theory can provide teams and organizations with a common understanding of conflict and the major approaches they have to deal with their conflicts. The third section reviews research documenting that managing conflict cooperatively for mutual benefit very much supports organizations and teams. The fourth section identifies important ways for managers and leaders to develop cooperative goals and open-mindedness discussion for cooperative conflict management. The last part uses a case study of an organization applying theory and research to become more conflict-positive.

DOI

10.1007/978-3-319-42842-0_12

Publisher Statement

Copyright © Springer International Publishing Switzerland 2016. Access to external full text or publisher's version may require subscription.

Additional Information

ISBN of the source publication: 9783319428413

Full-text Version

Publisher’s Version

Recommended Citation

Tjosvold, D., Wan, P., & Tang, M. (2016). Conflict-positive organizations: Applying mediation and conflict management research. In K. Bollen, M. Euwema & L. Munduate (Eds.), Advancing workplace mediation through integration of theory and practice (pp. 219-230). Cham: Springer International Publishing. doi: 10.1007/978-3-319-42842-0_12