Title

Patient choice analysis and demand prediction for a health care diagnostics company

Document Type

Journal article

Source Publication

European Journal of Operational Research

Publication Date

5-16-2016

Volume

251

Issue

1

First Page

198

Last Page

205

Publisher

Elsevier BV

Keywords

OR in health services, Laboratory services, Patient choice, Demand prediction, Location

Abstract

This paper describes a case study for a medical diagnostic laboratory service provider to model the behavior of patients when choosing a patient service centre for their medical tests and to estimate future demand volume. A tool developed based on our methodology allows the management of the diagnostic services to experiment with locations and capacities for locating or relocating service centres. In addition to the focal firm, the methodology considers the impact of decisions on another service provider and hospital laboratories located in the same area. The methodology identifies the most significant service centre attractiveness factors. Our models are validated from different perspectives and show good predictive capability. This case study is used to draw a number of lessons for applying these types of models to other similar services in order to assist other applications.

DOI

10.1016/j.ejor.2015.10.055

Print ISSN

03772217

E-ISSN

18726860

Publisher Statement

Copyright © 2015 Elsevier B.V.

Full-text Version

Publisher’s Version

Recommended Citation

Zhang, Y., Liang, L., Liu, E., Chen, C., & Atkinse, D. (2016). Patient choice analysis and demand prediction for a health care diagnostics company. European Journal of Operational Research, 251(1), 198-205. doi: 10.1016/j.ejor.2015.10.055