Title

Effects of monetary reward and punishment on information checking behaviour

Document Type

Journal article

Source Publication

Applied Ergonomics

Publication Date

3-11-2016

Volume

53

Issue

Part A

First Page

258

Last Page

266

Publisher

Pergamon Press

Keywords

Error, Reward, Punishment

Abstract

Two experiments were conducted to examine whether checking one's own work can be motivated by monetary reward and punishment. Participants were randomly assigned to one of three conditions: a flat-rate payment for completing the task (Control); payment increased for error-free performance (Reward); payment decreased for error performance (Punishment). Experiment 1 (N = 90) was conducted with liberal arts students, using a general data-entry task. Experiment 2 (N = 90) replicated Experiment 1 with clinical students and a safety-critical ‘cover story’ for the task. In both studies, Reward and Punishment resulted in significantly fewer errors, more frequent and longer checking, than Control. No such differences were obtained between the Reward and Punishment conditions. It is concluded that error consequences in terms of monetary reward and punishment can result in more accurate task performance and more rigorous checking behaviour than errors without consequences. However, whether punishment is more effective than reward, or vice versa, remains inconclusive.

DOI

10.1016/j.apergo.2015.10.012

Print ISSN

00036870

E-ISSN

18729126

Funding Information

This work was supported by the Hong Kong Research Grants Council under Early Career Scheme (LU342912).

Publisher Statement

Copyright © 2015 Elsevier Ltd and The Ergonomics Society. All rights reserved.

Full-text Version

Publisher’s Version

Recommended Citation

Li, S. Y. W., Cox, A. L., Or, C., & Blandford, A. (2016). Effects of monetary reward and punishment on information checking behavior. Applied Ergonomics, 53(Part A), 258-266. doi: 10.1016/j.apergo.2015.10.012