Title

Respectful leadership for managing conflict to cope with market turbulence

Document Type

Book chapter

Source Publication

Asian businesses in a turbulent environment : uncertainty and coping strategies

Publication Date

1-1-2016

First Page

41

Last Page

62

Publisher

Palgrave Macmillan

Abstract

Businesses rely on effective strategic leadership in order to confront turbulence in their environments. This chapter proposes that respectful leaders are more effective to the extent that they encourage employees to cooperatively manage their conflicts. This chapter presents results from three studies that support the chapter’s theory. Each study presents and analyzes the effectiveness of a different leadership style, namely productivity- and people-oriented leadership, transformational leadership, and servant leadership. The results support the chapter’s theory that improving the capacity to manage conflict cooperatively can be an effective way for servant and other respectful leaders to enhance teamwork and customer service in China.

DOI

10.1057/978-1-137-48887-9_3

Publisher Statement

Copyright © The Editor(s) (if applicable) and The Author(s) 2016

Access to external full text or publisher's version may require subscription.

Additional Information

ISBN of the source publication: 9781137488855

Full-text Version

Publisher’s Version

Recommended Citation

Wong, A., Tjosvold, D., & Khong, E. (2016). Respectful leadership for managing conflict to cope with market turbulence. In T. S. Chan & G. Cui (Eds.), Asian businesses in a turbulent environment: Uncertainty and coping strategies (pp. 41-62). Basingstoke: Palgrave Macmillan. doi: 10.1057/978-1-137-48887-9_3