Title

Effects of age, gender, and emotional labor strategies on job outcomes : moderated mediation analyses

Document Type

Journal article

Source Publication

Applied Psychology: Health and Well-Being

Publication Date

11-1-2010

Volume

2

Issue

3

First Page

323

Last Page

339

Keywords

age, emotional labor, job satisfaction, psychological distress

Abstract

Based on socioemotional selectivity theory (SST; Carstensen, Isaacowitz, & Charles, 1999), we examined the role of age on the selection of emotional labor strategies, and how the latter mediated the association between age / gender and job satisfaction as well as psychological health. We also examined whether gender would moderate the association between age and emotional labor strategies. Correlation results showed that age was related to the use of deep acting and the expression of naturally felt emotions. Furthermore, results showed that the conditional indirect effect of deep acting between age and job satisfaction was significant, and the significant effect was found in both gender groups. Limitations and practical implications are discussed.

DOI

10.1111/j.1758-0854.2010.01037.x

Print ISSN

17580846

E-ISSN

17580854

Publisher Statement

Copyright © 2010 The Authors. Applied Psychology: Health and Well-Being © 2010 InternationalAssociation of Applied Psychology

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Recommended Citation

Cheung, Y. L. F., & Tang, C. S. K. (2010). Effects of age, gender, and emotional labor strategies on job outcomes: Moderated mediation analyses. Applied Psychology: Health and Well-being, 2(3), 323-339. doi: 10.1111/j.1758-0854.2010.01037.x