Title

Effect of emotional dissonance on organizational citizenship behavior : testing the stressor-strain-outcome model

Document Type

Journal article

Source Publication

The Journal of Psychology : Interdisciplinary and Applied

Publication Date

1-1-2013

Volume

147

Issue

1

First Page

89

Last Page

103

Keywords

emotional dissonance, organizational citizenship behavior \(OCB\), burnout, stress–strain–outcome model, mediation, structural equation modeling

Abstract

In this study, the stressor-strain-outcome (SSO) model developed by Koeske and Koeske was adopted to examine the mediating effect of burnout between emotional dissonance and organizational citizenship behavior (OCB). The study involved 264 full-time Chinese school teachers (82 men, 16 women, and 22 individuals whose genders were not specified; mean age = 34.4 years and SD = 8.09 years). Correlation analysis showed that emotional dissonance is positively related to all three burnout dimensions (i.e., emotional exhaustion, depersonalization, and lack of personal accomplishment). Emotional dissonance is also negatively related to OCB toward individuals. Results from structural equation modeling support the SSO model, which states that emotional dissonance first leads to burnout and then to lower OCB. The limitations and implications to the school management, such as provision of emotional regulation training and strengthening of the social network system, were also discussed.

DOI

10.1080/00223980.2012.676576

Print ISSN

00223980

E-ISSN

19401019

Publisher Statement

Copyright © 2013 Taylor & Francis Group, LLC

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Recommended Citation

Cheung, Y. L. F., & Cheung, R. Y. H. (2013). Effect of emotional dissonance on organizational citizenship behavior: Testing the stressor-strain-outcome model. The Journal of Psychology: Interdisciplinary and Applied, 147(1), 89-103. doi: 10.1080/00223980.2012.676576