Document Type

Book chapter

Source Publication

Proceedings of the second resilience engineering symposium

Publication Date

2006

First Page

36

Last Page

43

Publisher

les presses

Abstract

In this paper we focus on system resilience from the perspective of understanding human error. In particular, we consider systematic cognitive slips, including post-completion errors, which are persistent, though infrequent. We outline the findings from empirical studies that have identified various factors that provoke or mitigate against such errors. We then describe approaches we are pursuing to encapsulate these insights in ways that can be re-used within system design. More broadly, we argue that an understanding of the factors that influence the likelihood of such errors can support organizations in designing systems and processes to minimize the likelihood of such errors.

Publisher Statement

Copyright © 2006 Resilience Engineering Association.

Access to external full text or publisher's version may require subscription.

Additional Information

ISBN of the source publication: 9782911762772

Full-text Version

Accepted Author Manuscript

Recommended Citation

Blandford, A., Back, J., Curzon, P., Li, S. Y. W., & Ruksenas, R. (2006). Reasoning about human error by modeling cognition and interaction. In E. Hollnagel & E. Rigaud (Eds.), Proceedings of the second resilience engineering symposium (pp.36-43). Retrieved from http://www.resilience-engineering-association.org/download/resources/symposium/symposium-2006(2)/Blanford_et_al.pdf