Title

The influence of emotional dissonance on subjective health and job satisfaction : testing the stress-strain-outcome model

Document Type

Journal article

Source Publication

Journal of Applied Social Psychology

Publication Date

12-1-2010

Volume

40

Issue

12

First Page

3192

Last Page

3217

Abstract

We adopted the stress-strain-outcome model () to examine the influence of work stressors on subjective health and job satisfaction among Chinese service employees. Two independent studies were reported. In the first study, 271 employees provided cross-sectional data on work characteristics, emotional dissonance, work strain, and job satisfaction. Structural equation modeling showed that work characteristics were related to emotional dissonance, which, in turn, was associated with work strain, with the latter eventually predicting job satisfaction. Study 2 was a 3-month longitudinal survey with a separate sample of 155 call-center and retail-shop representatives. Longitudinal data showed that emotional dissonance at Time 1 significantly predicted work strain at Time 2, which predicted job satisfaction at Time 2.

DOI

10.1111/j.1559-1816.2010.00697.x

Print ISSN

00219029

E-ISSN

15591816

Publisher Statement

Copyright © 2010 Wiley Periodicals, Inc

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Full-text Version

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Recommended Citation

Cheung, F., & Tang, C. (2010). The influence of emotional dissonance on subjective health and job satisfaction: Testing the stress-strain-outcome model. Journal of Applied Social Psychology, 40(12), 3192-3217. doi: 10.1111/j.1559-1816.2010.00697.x