Title

The influence of emotional dissonance and resources at work on job burnout among Chinese human service employees

Document Type

Journal article

Source Publication

International Journal of Stress Management

Publication Date

2-1-2007

Volume

14

Issue

1

First Page

72

Last Page

87

Keywords

burnout, emotional dissonance, work resources, conservation of resources model

Abstract

The authors extended Hobfoll's Conservation of Resources (COR) model to examine the influence of emotional dissonance and work resources on burnout among 392 Chinese human service employees. Bivariate correlation results showed that emotional dissonance correlated positively with display rules and burnout, but negatively with work resources, specifically, satisfactory work relations and job rewards. Results of structural equation modeling analyses supported the extension of the COR model to study the dissonance-resources-burnout association. In the revised model, display rules had a direct impact on emotional dissonance, which in turn influenced burnout indirectly through the mediation of work resources. Limitations of the study and implications for work stress management are discussed.

DOI

10.1037/1072-5245.14.1.72

Print ISSN

10725245

E-ISSN

15733424

Publisher Statement

Copyright © 2012 American Pyschological Association

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Full-text Version

Publisher’s Version

Recommended Citation

Cheung, F. Y. -L., & Tang, C. S.-K. (2007). The influence of emotional dissonance and resources at work on job burnout among Chinese human service employees. International Journal of Stress Management, 14(1), 72-87. doi: 10.1037/1072-5245.14.1.72