Title

Conflict management for justice, innovation, and strategic advantage in organizational relationships

Document Type

Journal article

Source Publication

Journal of Applied Social Psychology

Publication Date

3-1-2010

Volume

40

Issue

3

First Page

636

Last Page

665

Abstract

This study proposed that conflict management affects organizations’ beliefs that they have an effective voice (procedural justice), have shared their benefits fairly (distributive justice), and are treated respectfully (interactional justice). Structural equation analysis results suggest that a cooperative approach to conflict facilitates justice in its 3 forms in organizational relationships, and that justice, in turn, results in partner strategic advantage and innovation. Results from a sample of 103 pairs of customer and supplier organizations in Shanghai were interpreted as providing support for the value of justice for collaborative work between organizations. The findings also suggest that a cooperative approach to managing conflict is an important antecedent to justice in organizational relationships in China.

DOI

10.1111/j.1559-1816.2010.00591.x

Print ISSN

00219029

E-ISSN

15591816

Publisher Statement

Access to external full text or publisher's version may require subscription.

Full-text Version

Publisher’s Version

Recommended Citation

Tjosvold, D., Wong, A. S. H., & Wan, P. M. K. (2010). Conflict management for justice, innovation, and strategic advantage in organizational relationships. Journal of Applied Social Psychology, 40(3), 636-665. doi: 10.1111/j.1559-1816.2010.00591.x