Commercialisation is the product of a government deciding to address the perceived inadequate performance of public agencies by forcing civil servants to pursue a results-oriented approach to their management using business principles and practices. Its implementation brings into focus a variety of policy issues that governments must address. Moreover, effective commercialisation of a public agency requires the adoption of a commercial framework that then sets the context for the necessary structural, cultural and procedural changes. To implement such changes requires on-going political commitment and adroit senior executive civil servants. Effective commercialisation is, above all, the outcome of an incremental organisational development process that seeks to find a balance amongst the often-competing values and affiliations of commercialising public agency's diverse array of stakeholders, and so ensures that commercial activities become an appropriate and accepted feature of organisational life.
Dixon, J. (1996). Commercialising government: A challenging agenda (CPPS Working Papers Series no.32). Retrieved from Lingnan University website: http://commons.ln.edu.hk/cppswp/116